Terms and Conditions

Terms and Conditions:

  • All products are handed over to customers in good condition. We take all possible care the order has been fulfilled correctly
  • Customers are to verify cake/product is in good condition, order is correct before leaving the sales counter
  • Terms and Conditions, Products and Prices are subjected to change or be removed without prior notice
  • Food is best consumed within 2 hours of delivery/ collection
  • Please provide all required details in our order form, so as to avoid unnecessary delays

Vouchers:

  • We honor our store vouchers in all our outlets stated, till and including the expiry date
  • We are not able to honor expired vouchers. No exceptions
  • We are not able to accept store vouchers for online orders
  • We are not able to accept e-vouchers for store purchases

Ordering Lead Time:

  • Orders must be made before 3pm e.g. Cake orders taken before 3pm Monday will be delivered earliest on Wednesday
  • All orders made on Saturday, Sundays or Public Holidays will be processed on the next working day
  • No deliveries will made on Mondays

T&C ordering lead time

 

 

 

 

Payment:

  • Only Online payments are accepted
  • Credit card (Visa/ MasterCard)
  • Orders can only be confirmed with full payment approved by the bank of the credit card, according to the actual value placed for the order

Cancellation:

  • There will be a 20% surcharge of the total bill for cancellations made 2 days. E.g. Delivery day Wednesday, cancellation was made on Monday (regardless of hour)
  • Cancellations made within 1 day of delivery will be charged in full. E.g. Delivery day Wednesday, cancellation was made on Tuesday (regardless of hour)